Orders and shipping

Is it safe to shop at Paolita website?

Yes! Our website is a very safe place to shop and all your personal details are stored securely through our online system.

What payment methods does Paolita accept?

We accept Visa, Mastercard, maestro, American Express, Visa Debit, Visa Delta, Diners, and Paypal. However, if you would like to arrange payment via another method, we are happy to try and assist your request. Please contact us directly at sales@paolita.co.uk to arrange this. All payments are processed through a secure checkout system provided by Shopify and Paypal.


Can I change or amend my order once it has been placed?

Yes, you can amend your order as long as your purchases have not been prepared for dispatch. If you need to make any changes, please email sales@paolita.co.uk with your order reference number & amendment requirements.

How much does delivery cost? / When will I receive my order?

Free shipping on orders over £300

£7.00  “Standard Delivery” – 3-5 working days
£10.00 “Express” – Next working day


Standard: £15.00-£25.00 depending on the country.  This will be calculated at checkout. It will take up to 7 working days to be delivered.

Express: £25.00-£35.00 depending on the country.  This will be calculated at checkout. It will take up to 3 working days to be delivered.

North America

Standard: £15.00 – up to 7 working days to be delivered.

Express: £25.00 – up to 3 working days to be delivered.

Rest of World

£30.00 – up to 7 working days to be delivered.

For more information please see our Delivery Information


How can I track my order?

Once your order has been dispatched, we will send you an email with the tracking number.

Returns Policy

How do I return or exchange an item?

Please note online exchanges cannot be made, only refunds. If you have ordered the wrong size, colour or require alternative items you will need to place a new order and the incorrect order will be refunded. 

You have 14 days from receipt of order to request a return via email. Unsuitable items must then be returned within 14 days of our team confirming acceptance of your return. Returns outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all Paolita garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

I've received some Paolita items as a gift from someone else. Can I return them?

You can return items as normal – please refer to the return guidelines above and on the paperwork that came with the goods.

You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can’t prevent this as it’s an automated part of our returns system.

Refunds can only be issued to the card which was used to pay for the goods. We don’t offer credit notes.

I've received a gift card from someone else. Can I return it?

Gift cards are non-returnable and can’t be exchanged for cash.

Sizing and styling

What size should I order?

We have created a sizing chart to assist you in ordering the correct size. However, if you still not sure which is your size you can email us at sales@paolita.co.uk.

Can I mix and match?

Each of our collections are made to mix and match shapes, styles and sizes.

The product I want is not available, will it comeback in stock?

Please email us at sales@paolita.co.uk with the product name and we will let you know if we are expecting it back in stock.

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