Is it safe to shop at Paolita's website?
Yes! Our website is a very safe place to shop and all your personal details are stored securely through our online system.
What payment methods does Paolita accept?
We accept Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, Maestro, American Express, Visa Debit, Visa Delta, Diners, and Paypal. However, if you would like to arrange payment via another method, we are happy to try and assist with your request. Please contact us directly at [email protected] to arrange this. All payments are processed through a secure checkout system provided by Shopify and Paypal.
Can I change or amend my order once it has been placed?
Yes, you can amend your order as long as your purchases have not been prepared for dispatch. If you need to make any changes, please email [email protected] with your order reference number & amendment requirements.
What is the 'Lifestyle Edit'?
The Paolita Lifestyle Edit is a carefully curated edit of guest brands showcasing unique, artisan products across jewelry, accessories, homeware, and lifestyle.
Offering a 360 shopping experience, the lifestyle edit aims to expand the world of PAOLITA, offering a one-stop shopping destination, where you can accessorise everything from your outfit to your home, knowing that every time you’re choosing something truly unique.
How much does delivery cost? / When will I receive my order?
£7.00 “Standard Delivery” – 3-5 working days
£10.00 “Express” – 1-3 working days
Standard: £15.00-£25.00 depending on the country. This will be calculated at checkout. It will take 5-10 working days to be delivered.
Standard: £25 – 3 – 7 working days
Rest of World
£35– up to 7 working days to be delivered.
For more information please see our Delivery Information
How can I track my order?
Once your order has been dispatched, we will send you an email with the tracking number.