Orders and shipping
Is it safe to shop at Paolita website?
Yes! Our website is a very safe place to shop and all your personal details are stored securely through our online system.
What payment methods does Paolita accept?
We accept Visa, Mastercard, maestro, American Express, Visa Debit, Visa Delta, Diners, and Paypal. However, if you would like to arrange payment via another method, we are happy to try and assist your request. Please contact us directly at firstname.lastname@example.org to arrange this. All payments are processed through a secure checkout system provided by Shopify and Paypal.
Can I change or amend my order once it has been placed?
Yes, you can amend your order as long as your purchases have not been prepared for dispatch. If you need to make any changes, please email email@example.com with your order reference number & amendment requirements.
How much does delivery cost? / When will I receive my order?
Free shipping on orders over £300
£7.00 “Standard Delivery” – 3-5 working days
£10.00 “Express” – Next working day
Standard: £15.00-£25.00 depending on the country. This will be calculated at checkout. It will take up to 7 working days to be delivered.
Express: £25.00-£35.00 depending on the country. This will be calculated at checkout. It will take up to 3 working days to be delivered.
Standard: £15.00 – up to 7 working days to be delivered.
Express: £25.00 – up to 3 working days to be delivered.
Rest of World
£30.00 – up to 7 working days to be delivered.
For more information please see our Delivery Information
How can I track my order?
Once your order has been dispatched, we will send you an email with the tracking number.