We accept Visa, Mastercard, maestro, American Express, Visa Debit, Visa Delta, Diners, and Paypal. However, if you would like to arrange payment via another method, we are happy to try and assist your request. Please contact us directly at sales@paolita.co.uk to arrange this. All payments are processed through a secure checkout system provided by Shopify and Paypal.

Click the links to read FAQ’s on Klarna

Pay later in the 3 interest-free instalments

Pay later in 30 days

Financing

Yes, you can amend your order as long as your purchases have not been prepared for dispatch. If you need to make any changes, please email sales@paolita.co.uk with your order reference number & amendment requirements.

Free shipping on orders over £300

UK
£7.00  “Standard Delivery” – 3-5 working days
£10.00 “Express” – Next working day

Europe 

Standard: £15.00-£25.00 depending on the country.  This will be calculated at checkout. It will take up to 7 working days to be delivered.

Express: £25.00-£35.00 depending on the country.  This will be calculated at checkout. It will take up to 3 working days to be delivered.

North America

Standard: £15.00 – up to 7 working days to be delivered.

Express: £25.00 – up to 3 working days to be delivered.

Rest of World

£30.00 – up to 7 working days to be delivered.

For more information please see our Delivery Information

Once your order has been dispatched, we will send you an email with the tracking number.

Please note online exchanges cannot be made, only refunds. If you have ordered the wrong size, colour or require alternative items you will need to place a new order and the incorrect order will be refunded. 

You have 14 days from receipt of order to request a return via email. Unsuitable items must then be returned within 14 days of our team confirming acceptance of your return. Returns outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all Paolita garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

You can return items as normal – please refer to the return guidelines above and on the paperwork that came with the goods.

You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can’t prevent this as it’s an automated part of our returns system.

Refunds can only be issued to the card which was used to pay for the goods. We don’t offer credit notes.

Gift cards are non-returnable and can’t be exchanged for cash.

We have created a sizing chart to assist you in ordering the correct size. However, if you still not sure which is your size you can email us at sales@paolita.co.uk.

Each of our collections are made to mix and match shapes, styles and sizes.

Please email us at sales@paolita.co.uk with the product name and we will let you know if we are expecting it back in stock.