Terms and conditions
The access and use of paolita.co.uk website and related products available through this Website (the “Website”) are subject to the following terms and conditions (collectively, “T&C”). Please read our T&C carefully before placing any order on www.paolita.co.uk as by using the website, you signify your agreement to be bound by these conditions.
Please note that we reserve the right to make changes to our website, policies, and these T&C at any time. You will be subject to the T&C in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Who we are
Paolita is a trading name of Anna Paola Limited. Registered in England & Wales with registration no. 07257788.
Our registered office is:
18 New Quebec Street
London, W1H 7RX,
Our registered VAT number is 991 5120 18
When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should tell us immediately if you have any reason to believe that your password could have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete and let us know of any changes to the information that you provided when registering. Paolita reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
VAT: If you are in the UK, prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU and dependent territories, prices will be shown inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders.
Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Paolita is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.
Paolita has added the feature of viewing the prices in EUR and USD via the currency converter tab within the shop section of the website. The currency converter is directly linked to the Forex and rates used are in real time, however the product prices in currencies other than in GBP are only indicative. When making a purchase with your credit card and/or a paypal account, you will be debited in GBP regardless of the currency selected and the GBP equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.
Paolita allows orders to be processed online, or over the phone, using a valid credit or debit card.
Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Paolita, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:
For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
We reserve the right not to accept your order in the event that we do not obtain authorization for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.
We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.
Our online store is open and we will continue to ship goods. We will do our very best to ensure orders are shipped in a timely manner, please allow 7-14 working days, however subject to demand and current global issues please be patient and expect delays.
Please review our Returns Policy, which applies to products purchased from us. In some countries you may have a statutory right to return goods during an initial cooling off period as an alternative to our Returns Policy. If you would like to exercise any statutory right of return please let us know.
Copyright and database rights
All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Anna Paola Limited or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Paolita and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Paolita or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilize parts of the contents of the website without Paolita’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without Paolita’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Paolita’s express written consent.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these T&C if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these T&C.