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If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.
Please make sure that swimwear is tried on over your own underwear. When trying on swimwear tops please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
Most items bought from Paolita can be returned, with the exception of anything listed below:
You can return items as normal - please refer to the return guidelines above and on the paperwork that came with the goods.
You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can't prevent this as it's an automated part of our returns system.
If you want replacement items of a higher value than the return, we'll need to have the cardholder's permission before making any additional charge to their card. Alternatively, you can pay any difference owing with your own card. If you'd like to do this, please include clear payment instructions with the returned items, together with your own contact details in case we have a query.
Refunds can only be issued to the card which was used to pay for the goods. Sorry, but we can't offer credit notes.
If you feel an item we've sent you is faulty, please get in touch. We may ask you to return it to us so that we can investigate the fault, before contacting you again to agree the best resolution.